Warranty policy

30-day return policy

Any instrument purchased from Aumictech may be returned within 30 days of delivery for a full refund of the purchase price. No questions asked. The instrument must be returned in the same condition as received, with all included accessories, cables, manuals, and calibration certificates.

Return shipping is the buyer's responsibility unless the return is due to a material error in our listing — wrong serial number, wrong model, or a specification materially different from what was stated. In that case, we cover return shipping and issue a full refund including original shipping cost.

To initiate a return, contact us at sales@aumictech.com or +1 (484) 841-9341. We respond within one business day with a return authorization and shipping instructions.

90-day functional warranty

Every instrument sold by Aumictech carries a 90-day functional warranty beginning on the date of delivery. The warranty covers failure of the instrument to perform its rated measurement function under normal operating conditions.

What is covered

• Any functional failure — the instrument stops performing its rated measurement function
• Failure of any component that was functioning at the time of sale
• Calibration failure — if the instrument falls out of calibration within 90 days under normal use, we recalibrate at no charge
• Defects not disclosed in the listing that affect measurement function

What is not covered

• Physical damage caused after delivery — dropped instruments, connector damage from improper mating, liquid ingress
• Consumable items with a defined service life: fusion splicer electrodes (rated life 2,000–3,000 arcs), fiber cleavers, battery packs in older handheld instruments
• Damage caused by operation outside the instrument's rated specifications (overload, overvoltage, excessive optical input power)
• Cosmetic wear that does not affect measurement function
• Instruments sold as "used — untested" or "as-is" (clearly marked in the listing)

Warranty service

To make a warranty claim, contact us within 90 days of delivery with the instrument serial number, a description of the issue, and your order number. We will provide a return shipping label at our expense and repair or replace the instrument within 1 to 3 business days of receipt.

If the instrument cannot be repaired, we will offer a full refund or a replacement unit of equivalent specification. We do not outsource warranty repairs — all service is done in-house at our Pleasant Grove, UT facility.

Calibration warranty

Instruments sold with a NIST-traceable calibration certificate carry a calibration warranty: if the instrument fails a calibration check within 90 days of sale under normal operating conditions, we recalibrate it at no charge. This does not extend the calibration certificate's stated validity period — it covers calibration failures caused by instrument condition, not normal instrument drift over time.

Annual recalibration is available at $450 (standard) or $650 (full measured data). See calibration details →

Frequently asked questions